FAQ
About MEMO
What's MEMO about?
MEMO is a screen-less digital camera built for people who want to live the moment instead of curating it. No retakes. No scrolling. No filters to pick through on a tiny screen. You point, you press, you move on. The memories come back to you later — and that's the whole point.
How does a camera without a screen even work?
Exactly like any camera, minus the distraction. You look, you frame, you shoot. MEMO captures the moment with a 12MP sensor and stores it on the memory card. The only thing missing is the urge to check every photo right after taking it. That's a feature, not a flaw.
Who is MEMO for?
For anyone who feels their phone has quietly stolen something from the way they remember things. Travellers, parents, creatives, teenagers, grandparents. People who want to be in their own memories instead of behind a screen curating them.
What makes MEMO different from a disposable camera?
Disposables give you one roll and then they're gone. MEMO gives you the same delayed-gratification feeling, but digitally — unlimited rolls, no developing costs, no waste. The nostalgia without the disposable part.
Is MEMO a toy or a real camera?
A real camera. 12MP sensor, proper lens, LED flash, rechargeable battery. It's designed to feel playful and simple, but the photos are real and yours to keep forever.
Using MEMO
How do I turn it on and start shooting?
Press the power button, wait for the indicator light, point, frame with your eyes, press the shutter. That's the whole tutorial.
How many built-in filters does it have?
Eight. You switch between them with a small dial on top of the camera. Each one gives your photos a different vibe — from warm and nostalgic to sharp and moody. No apps, no editing, no second-guessing.
Can I use it at night or indoors?
Yes. MEMO has a built-in LED flash you can turn on with a switch on the camera. In low light, expect a slightly grainy, moody look — the kind of texture you'd get from classic film. It's part of the charm.
Can I delete a photo I don't want?
Not until you transfer it. Every shot counts, every moment matters. The "bad" photos often turn out to be the best ones once you rediscover them later.
Can I see my photos right after taking them?
No, and that's the point. No preview, no delete, no second-guessing. The surprise comes later when you plug the camera in and rediscover what you captured.
How long does the battery last?
MEMO runs on a 1200 mAh rechargeable battery, good for around 800 photos per charge depending on flash use. It charges via USB-C (red light = charging, green = ready) and shuts down automatically after 5 minutes of inactivity to save power.
Is MEMO durable enough for travel and adventures?
Yes. MEMO is compact, pocketable, and built for real life — parties, festivals, trips, nights out. It's not waterproof, so keep it dry, but it can handle everything else you throw at it.
Photos & Storage
What's the image quality like?
MEMO shoots at 4208 × 3120 resolution using a 12MP CMOS sensor, saved as JPEG. The lens is F2.2 with a 25mm equivalent focal length — a slightly wide perspective that works beautifully for group shots, travel, and everyday moments. Think real, spontaneous, and full of character — not studio-perfect.
How many photos can MEMO hold?
The pre-installed 4GB micro SD card holds around 2,000 photos. When it's full, just transfer your photos and start fresh. You can also swap the card for a larger one anytime.
How do I get my photos off the camera?
Connect MEMO to your phone or computer with a USB-C cable. Open your file manager, find the camera folder, and your photos are there. No app to download, no account to create.
What devices can I transfer to?
Any phone, tablet, or computer with a USB-C connection. Works with Windows, macOS, Android, and most modern iPhones.
Do I need any special software or app?
No. MEMO works like a simple USB drive. Plug in, drag and drop, done.
Can I share my photos directly from MEMO?
Not directly — you transfer first, then share however you want. That small delay is part of the experience. It gives you a moment to choose what the world sees, instead of posting on impulse.
Shipping & Delivery
Where do you ship?
We ship across all of Europe, free of charge. At the moment, we do not ship outside of Europe. No minimum order, no hidden fees.
How long does delivery take?
3 to 9 business days to the Netherlands and most EU countries, counted from the moment your order ships. You'll receive a tracking link by email as soon as your MEMO leaves the warehouse.
Will I pay customs or any extra fees?
No. MEMO ships with IOSS pre-cleared, which means all EU taxes are already included in the price you see at checkout. No surprise customs fees, no paperwork, no packages held at the border.
How much does shipping cost?
Free. Every order, every country in Europe.
Can I track my order?
Yes. As soon as your MEMO leaves the warehouse, you'll receive an email with a tracking link. You can also track it anytime on our Track My Order page.
When will my order be processed?
Orders are usually processed within 1 business day. Orders placed on weekends or holidays are processed the next business day.
What if my package says delivered but I don't have it?
First, check with neighbours, building reception, and any safe places the carrier might have left it. If it's still missing after 24 hours, email us at contact@memocamera.shop with your order number and we'll help you sort it out.
Orders, Returns & Exchanges
What payment methods do you accept?
All major credit and debit cards, PayPal, Klarna, Apple Pay, and Google Pay. Payment options are shown at checkout.
Can I cancel my order?
If your order hasn't shipped yet, yes. Email us at contact@memocamera.shop as soon as possible with your order number. Once the package leaves the warehouse, our standard return policy applies.
Can I change my shipping address?
If your order hasn't shipped yet, yes — email us immediately at contact@memocamera.shop. Once it's on the way, you'll need to contact your local carrier directly.
Can I return MEMO?
Yes. You have 30 days from the day your MEMO arrives to request a return. The camera must be in its original condition and packaging, with all accessories included. Return shipping is covered by the customer and deducted from the refund. Once we receive and inspect your camera, we'll process your refund within 7 business days to your original payment method.
Who pays for return shipping?
The customer covers return shipping, and the cost is deducted from the refund. However, if your MEMO arrived damaged, defective, or incorrect, we cover everything — just contact us within 30 days of delivery.
How does the return process work?
Email us at contact@memocamera.shop with your order number and the reason for the return. Once approved, we'll send you the estimated return shipping cost for your confirmation. After you approve, we'll provide the return address and instructions. We recommend using a trackable shipping method with insurance — if the return is lost or damaged in transit, we're unable to issue a refund.
What if my MEMO arrives damaged or defective?
Answer
Email us at contact@memocamera.shop within 14 days of delivery with photos of the issue and your order number. We'll cover return shipping and send a replacement or full refund, no questions asked.
I have a different question.
We're here. Email us at contact@memocamera.shop and we'll get back to you within 24 hours on business days.
Gifting
Is MEMO a good gift?
It's one of the best. MEMO is for people who feel that phones have taken something away from how we remember things. It comes ready to use out of the box — just charge it, wrap it, and watch someone rediscover what it feels like to actually live a moment.
Is MEMO appropriate for kids and teenagers?
Yes. MEMO is perfect for kids from around 8 years old and a great alternative to giving a child a smartphone camera. For teenagers, it's a way to capture real moments with friends without the pressure of perfect posts. Great for summer camps, school trips, and birthdays.
Can I order multiple MEMOs for a group?
Yes, and it's a beautiful idea. MEMO is perfect for weddings, graduations, family reunions, or a group of friends on a trip — imagine everyone shooting the same event and rediscovering the memories together afterwards.
What occasions is MEMO perfect for?
Christmas, Valentine's Day, Mother's Day, Father's Day, birthdays, anniversaries, graduations, weddings, first trips abroad, holidays, and anyone who keeps saying "I wish I was more present." It's the kind of gift people remember long after the moment they received it.
How do I surprise someone with MEMO?
Order it to your own address, charge it once, and give it in person. There's nothing better than a gift you can hand over yourself — watch them figure out there's no screen, and watch the smile when they get it.
Get in touch
Have questions about your order, or a general enquiry?
Ready to capture your first memory?
